Vape Village complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your privacy is important to us. This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to that data.
By visiting or making a purchase from www.vapevillage.uk (the “Site”), you accept the practices described in this policy.
1. Personal Information We Collect
a) Device Information
When you visit the Site, we automatically collect certain information about your device, including:
Your web browser, IP address, and time zone.
Cookies installed on your device.
Web pages or products viewed, referring websites or search terms, and how you interact with our Site.
We collect this information using:
Cookies – small data files stored on your device. For more info visit www.allaboutcookies.org.
Log files – track activity on the Site (IP address, browser type, ISP, referring/exit pages, date/time).
Web beacons, tags, pixels – electronic files that record browsing behaviour.
b) Order Information
When you make (or attempt to make) a purchase, we collect:
Name, billing/shipping address, payment details, email, and phone number.
We refer to Device Information + Order Information together as “Personal Information.”
⚠️ Important: We do not store card details and we never share financial information with third parties.
2. How We Use Your Personal Information
We use the information collected to:
Process and deliver orders (including payments, shipping, confirmations).
Communicate with you about your order or enquiries.
Screen for potential fraud or risk.
Improve and optimise our Site (e.g. analytics, marketing).
Provide you with information or advertising (where legally permitted and in line with your preferences).
3. Sharing Your Personal Information
We may share your Personal Information with trusted third parties:
Payment providers (to process your transactions).
Delivery partners (to deliver your order).
Analytics providers (e.g. Google Analytics) to understand how customers use our Site.
Google Privacy Policy: https://www.google.com/policies/privacy/
We may also share information when required to comply with the law, enforce our terms, or protect our rights.
4. Behavioural Advertising
We may use your Personal Information to provide targeted advertising. You can opt out at:
Digital Advertising Alliance: http://optout.aboutads.info/
5. Your Rights
If you are a UK or EU resident, you have the right to:
Access the personal information we hold about you.
Request correction, updates, or deletion.
Withdraw consent to marketing.
To exercise these rights, contact us at info@vapevillage.uk.
6. Data Retention
We keep your Order Information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes — unless you request deletion sooner.
7. Minors
Our Site and services are strictly intended for customers aged 18 or older. We do not knowingly collect information from minors. Orders placed by anyone under 18 will be cancelled.
8. Changes
We may update this policy occasionally to reflect changes in law, practices, or for other operational reasons. Updates will be posted on this page.
9. Contact Us
For questions, concerns, or complaints about this Privacy Policy, please contact us at:
Kandiesland Limited (Trading as Vape Village)
185 Brocket Way
Chigwell, England, IG7 4LY
Email: info@vapevillage.uk